At NexaBrands, we value your satisfaction and want to ensure a hassle-free experience. If you are not satisfied with your purchase, we are here to help.
2-Day (48 hrs) Money-Back Guarantee
We offer a 2-day money-back guarantee on all eligible purchases. If you are not satisfied with your purchase for any reason, you can request a refund within 2 days of the date of purchase.
Eligibility for Refund
To be eligible for a refund, please ensure the following:
Your refund request is made within 2 days of the date of purchase.
The item you purchased is eligible for a refund (see “Non-Refundable Items” below).
You have proof of purchase, such as an order confirmation or receipt.
Non-Refundable Items
We cant refund you your purchase amount if:
Digital products or services that have been downloaded or accessed.
Services that have already been provided or completed.
Customized or personalized service that cannot be resold.
Gift cards or vouchers.
How to Request a Refund
To request a refund, please follow these simple steps:
You can request for refund from within your account after you log in.
Contact our customer support team at hello@NexaBrands.com.
Provide your proof of purchase and a brief explanation of why you are requesting a refund.
Our customer support team will review your request and guide you through the refund process.
Refund Process
If your refund request is approved, we will process your refund using the same method of payment you used for the original purchase. Please allow minimum 15 working days for the refund to be credited to your account, depending on your payment provider.
Contact Us
If you have any questions or need assistance with the refund process, please don’t hesitate to reach out to us at hello@NexaBrands.com. We are here to assist you.
Policy Changes We may update our refund policy from time to time. Any changes will be posted on our website and will take effect immediately. Please check our refund policy periodically for updates.